Updating CMDB CI Class Hierarchy
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3 weeks ago
We have an older installation of ServiceNow. I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure. Has anyone else had to do an update / reset with the structure in the CI Class Manager Hierarchy? Thanks.
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3 weeks ago
Hi Michael,
Perhaps you need to install the CMDB CI Class Models plugin which holds most updates to the CMDB.
If this is not what you are missing can you share some more detail on what you are dealing with?
Hope this helps.
//Casper
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3 weeks ago
We have the CI Class Models plugin installed 1.85.1. The main use case I have right now is the services hierarchy. We have a pre-CSDM instance and have not reset the Services Hierarchy. In our current services hierarchy, we have Business Service at the top instead of Service. I am looking for guidance on how to adjust the hierarchy to the OOTB standard. Besides services, is there anything else that has been updated, and how to find them? Thanks.
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2 weeks ago - last edited 2 weeks ago
The advise is to use the tools.
If you use Service Builder you will always be in sync with ServiceNow CMDB.
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2 weeks ago
Do you have the CSDM Activation related plugins enabled? I'm not sure if this changes anything, but could be worth a check.
Otherwise your best bet might be to ask ServiceNow support.
//Casper
