URGENCY , PRIORITY , IMPACT

[KushalL]

URGENCY , PRIORITY, IMPACT

1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.

[KushalL]

I need to create new impact value but only for incidents not for change / problem / requested items.

[KushalL]

I need to add new value IMPACT to the below modules

Incidents - Critical
Requested Items - SR Critical
Problem - PR Critical
Change - CH Critical

I need to add like this to each module ; also if i created for Problem it should not present for change

[KushalL]

I need to add new value to the Impact - CRITICAL to the Incident module alone. But it should not affect for the Change / Requested Item module

[KushalL]

I need to add new value to the Impact - CRITICAL to the Incident module alone. But it should not affect for the Change / Requested Item module