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04-11-2024 10:07 PM
We use ACC agents on servers but this question would apply to normal discovery also, I think: We treat all of our virtual machines as Servers even if they have a client OS. In ServiceNow Dsicovery, normally a Windows 10 machine would get put into the CMDB as a "computer" but we want it to appear in the Windows Server table based on the fact it is virtual. Is there somewhere in the system that we can change the rule so that any windows computer that is virtual is considered a windows server?
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04-15-2024 01:54 PM
@Howard6: ACC follows what is defined by the customer in the OS classification rules: Discovery Definition -> CI Classification -> Windows. You can add your own rule or change the default that assigns them to computer CIs. One thing to keep in mind though, the subscription unit ratios aren't the same for computer and server CIs.
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04-17-2024 06:35 PM
Thank you! I will definitely try this.