We are having an issue with discovery not pulling in the serial number for the Aruba Access Points. I opened a HI ticket (A year or so back) and they cannot help us because we are using a custom probe. We were directed to the ServiceNow Community an...
Is it possible to create a template or otherwise reuse an existing policy in the CMDB Workspace? We have to certify about 40 Principal Classes, which will use many of the same criteria. Yet I can only see how to create each policy from scratch. Wo...
How to Model ID and Manufacturer in Network Devices during discovery?
my requirement is through import sets i will load the excel sheet data which hs duplicate ci's as well,i need unique ci's in the cmdb_ci_computer table.how to invoke/call the ire through transform script ,so i dont want duplicate ci's in cmdb_ci_comp...
Hello,My case here is with SG Azure, but it applies to any SGC.We currently have 2 connections active for SG Azure: default connection + new oneWe are upgrading SG Azure from 1.11.1 to 1.13.0This upgrades some imports and data sourcesImports and Data...
Spoiler "What is ITSM in ServiceNow and which modules does it include?"
Is it possible to make dependency view from the information that dragged by Tanium through SGC.I would appreciate that if you attach the source of the information.
How to extract scope change or change requests in one go for all the projects in SPM ?
Hi all, We have a requirement where we want to raise an incident if the water supply to a building is out or if the mains power supply is cut off. We would like to track these as CIs so that we can report against them. Does anyone have best pract...
Howdy all! im working on the Life cycle Mappings, and have noticed that OOB basically only covers Hardware, Servers, and a few other tables.Do these mappings not extend to tables under those? IE "Linux Server" is under "Server"if not extendable, do w...
I'm looking for some clarification and best practices on how the completeness, correctness and compliance metrics in the CMDB Health Dashboard are defined and configured
I have a custom UI page with a reference field. On this page, I'm using a client script and html to filter the available options in the reference field based on a selection in another field. The filtering works correctly when I click the magnifying g...
Why Event Management Fundamentals On Demand and Discovery Fundamentals On Demanddon't have the participant guide library book?
Hello colleagues, Could you please let me know if anyone implemented delta/incremental sync for Azure SG? If yes, what is the field populated in last run date field? I have enabled the property 'sn_sg_azure_integ.is_delta_sync_enabled' but seems like...
Hello All, Does the install status change to installed when the discovery happens on the existing network device?I am trying to run this use case from Retired/Absent status. However, its not working.What is the OOB behavior?It is designed different f...
