In our enterprise, we have a clear framework for application & business criticality. However on our CMDB maturity journey, we would like to understand if a working model exists for inheriting criticality into configuration items in CMDB. Our I & O e...
Hello, I am looking to make a dashboard to track Unclassed Hardware and Incomplete IP Identified Devices. Is there a way I can track what classes these devices get classified into when they are remediated? Also if its possible to track the average du...
We have a single user that is experiencing very poor performance while attempting to load CI forms (regardless of CI class). Response times for all other ServiceNow functionality for this user appears to be normal. I can duplicate the issue by impe...
Please tell me what I can do by creating a Dynamic CI Group, I am confused as to the use of a Dynamic CI Group and how it differs from a CMDB Group.
Hello Experts,I am seeking advise on CMDB Data Manager functionality in Washington DC release.We are using CMDB Data Manager policy to retire Stale/ orphan CIs in our CMDB. We have defined policy and its retiring CI as expected. Issue is, we are not ...
Hi I created a script include, where by i try to put the result of my business_service.u_moa_sponsor value. I put it in a bracket "u_moa_sponsor: [],"here is the code : else if (lineCond.startsWith('business_service.u_moa_sponsorSTARTSWITH')) { ...
I have installed the mid server on client network but not appearing in our instance, what could be the possible reason.
I need to create 100+ Dynamic CI's and we are using an approach given to us by ServiceNow support. This involves creating a CMDB Query Builder, then create a CMDB Group that uses the CMDB Query Builder, and then create a Dynamic CI using the CMDB gr...
Hello, We have several IPs that we need excluded from discovery scans that are still being scanned during our discovery schedules. I have also added these IPs to our exclusion list of our global discovery range set and they are still being scanned. H...
Hi All,I deleted the relationships in cmdb_rel_ci table, but somehow its recreated I don't no from where its creating, please assist me on this. ThanksTanushree
The CMDB Health Dashboard has been redesigned in Xanadu and moved to the CMDB Workspace, enabling ServiceNow to iterate more rapidly and improve the dashboard. In this article, I'll explain the new scoring system with an example dataset. Key changes ...
The sn_getwell_app_svc_missing_biz_app table we use for the "Application Services Missing Business App Relation" Analytics Hub report is including retired Application Services in its calculations. We'd like to know how the sn_getwell_app_svc_missing_...
In catalog item in portal settings if i select submit, i am not able to see it in catalog item ui but i am able to see that in service portal .Condition is i need a submit button if i select that i need a report generated in other page How to fix th...
Hello All,We have to implement Infoblox integration with servicenow.Has anyone work on this integration.Could you please share steps how to implement Infoblox Integration with servicenow. Any and all help greatly appreciated!Thank you
