Forum Posts
Resolved! Server CIs and related change requests
Hello all, I have some Dynamic CI groups with servers that range from 1-150 servers respectively.When a change request is created we have users populate the Dynamic Ci groups name in the Configuration Item Field.Now the issue we are having is, when w...
Download a specific report using URL
Hello everyone,I hope you can help me with a doubt. I have some reports created in SNOW and now I would like to download them as CSV file using only the URL, I tried the documentation in https://www.servicenow.com/docs/bundle/vancouver-platform-admin...
Intune Integration is not updating the existing Stockroom device state from In stock to Installed
We have enabled the Service Graph connector for Intune, its creating a CI with installed state when its identified in the Intune table. However, its not updating the existing Ci from In Stock to Installed. Hence i have created a "After Business Rule ...
Query about making relationship between Application service and Service accounts(SVC)
Hello All, I want to build a relationship between SVC accounts and application services. As part of requirements need to evaluate CSDM framework where can fit in SVC account and owner. eg Can we based on Managers information show link to SVC account ...
Nutanix components patterns ServiceNow
How come i can find "Nutanix components" patterns in my PDI to discovery Nutanix nodes and cluster.
Reference Qualifier Filtering Issue
Hi all, I have the requirement that there are two field names Department and Parent Fields in the form where in parent field there is field name service when I select any specific parent then related to service have to be only reflect in department ...
CMDB
We are transitioning an On-Prem app to the cloud. We have created new Services for the cloud application. Is there a way of copying all the service mappings (Impacted Services/CI's, Service Offerings, Impacted Business apps,) from the On-Prem Servi...
Subject: CMDB CI Naming & Relationship Issue from Intune (Scheduled Import) - Affecting Specific Rec
Hello ServiceNow Community,The Problem: Our CMDB CI table is populated by a scheduled import from Microsoft Intune, specifically using the DCMHQ SG intune scheduled import set. For the vast majority of our device CIs, the data populates perfectly, in...
CMDB Group based on location with exclusion for computer name with a letter P.
Hello, I am new to CMDB and have a question. We are trying to autofill The Approval Group, Managed by group, Change Group, and Support Group based on Location. We have a case where if the computer name starts with the Letter P then the computer is...
Principal CI Classes and Change/Inc Records filtering best practice
We identified a group of ~25 principal CI classes to filter on, to improve navigation so that we don't show millions of available CIs for Changes and Incidents. All of those principal classes have ownership defined. The problem is, users want to crea...
Transfrom script to create de duplciation task
1) I have created a data source and attached excel. There are 2 columns ci_number_1 & ci_number_2 which form a pair of config_item_id. 2) I am using this in a transform map and need to create a onafter transform script which will fetch the sys_id ...
Issue with Data mismatch feature in CMDB 360
Source 1 says name of CI is 'APPLE' (caps) and source 2 says 'apple' and this is considered as DATA MISMATCH by ServiceNow... how to control this?
integration of Cisco platforms with CMDB
someone please advise on below question. As Intrum requires to associate each service to appropriate cost center, please describe proposed integration of Cisco platforms with CMDB to provide comprehensive overview of current assets including support ...
Prorate a CI rate card
Has anyone been able to create an expense line from the CI Rate card that is prorated? We are trying to set up monthly billing on some assets in the CMDB but want to prorate from the date the asset is created and not charge the full month.