A customer currently manages "account information using Docker" in Excel, but would like to migrate it to ServiceNow.
For example, the columns in Excel are "user name, email address, company name, Docker group name, whether or not administrator privileges are held, status (in use/deleted, etc.), and registration date."
I would like advice on which of the following management methods would be best.
1. There is a CI called "Docker" in the CMDB, so add a custom field to it and manage it.
2. Extend cmdb_ci to create a custom table and manage it. (I heard that it does not consume a custom table.)
3. Do not extend anything, but create a custom table and manage it. (It consumes one custom table.)
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The customer seems to want to realize the following workflow.
a. Create a Catalog Item, enter the contents equivalent to the Excel columns, and apply.
b. The approver approves.
c. Once approved, the above table is filled with values.
Note that the CMDB is not being used much at present. In addition, since the customer still has limited ServiceNow skills and I myself have almost no work experience with CMDB, please forgive me if I do not have enough background information to ask the above questions.
