HiRecently we noticed that some of the default Service Graph SCCM connector mappings were missing.We don’t know why this happened.See screenshots for example missing mappings such as ‘Source Native Key’, ‘Name’ , ‘Serial Number’.When we try to remap,...
Hi Scripted audits (cert_audit of type scripted) results are not taken into account in the CMDB Dashboard. I don't see any reason why they would not based on documentation. Has anyone ever managed to do this? Am I missing something? RegardsFlorian
We have integration configured with ServiceNow and CyberArk and it is working fine for Windows, Linux and vCenter service accounts.Now we are trying to integrate an Azure account, we have it working using “internal” credentials(store credentials in C...
We are discussing the best way to somehow incorporate our meeting rooms in the CMDB. They contain various technical equipment (Teams PC, screen, digtal whiteboards aka touchscreen, and other special equipment) and our Servicedesk would like to open a...
Hi, I am testing a change, when I selected a CI as affected CI. The Impacted CI/Services tab- list is empty. Logically there should be 3 services over here. Any idea, why services are not picked. There are relationships b/w the CI i selected and pare...
Hi Community , we have requirement that we have to load the record in servicenow cmdb_ci from snowflake , but we are not sure which connection would be best , we have referred some article they says Snowflake doesn't recommend JDBC, some says rest Ap...
Hi Team, In Asset table,the configuration item is auto populated. How is it done?Is it based on the change in any field?Why it is showing same CI for different models?How does it sync? Some of them are showing empty Some of them are updated with CI R...
This ever-frustrating topic that keeps coming up when discussing relationships with my colleagues. You have "This Service" which provides a hosts of functionality. You then create "That Service" which adds more functionality to "This Service". My ...
Dear Community,I am supposed to create a new attribute 'Shared Service' ('u_shared_service') for a CI Class, I followed the below article and created it on the custom 'u_cmdb_ci_central_service_form', till here I am okay:How to Create new attribute i...
I'm trying to convert utc to est in a script includeSo far I have,var time = new GlideDateTime();var val = time.getValue();return val; //Its giving utc time zone I also tried solutions from other developers but it didn't work.exp:var time = new Gl...
HiI have successfully used 'ignore = true' before, but what is the purpose of 'ignore=true' in the attached onAfter transformation script?Please review the attached pic.Thanks
We are a SaaS provider with multiple customers. We regularly deploy our software for customers (other businesses) to use via the cloud and we are interested in using ServiceNow to store information about customer deployments. We have service availabi...
Hi community We have a large number of very stale CIs and need to get our arms around it. Looking to see what how others manage this. An example is we have CIs that get set to retired but the CIs that "runs on" the retired CI are still set to in use...
How many records we can insert in the sys_user table and sys_user_group table? Is there any limitation to inserting the records?
Hi,We could see couple of VMWare Windows servers discovered/Captured during first discovery as Computer, IP router & IP Switch classes. May I know the reason for this and how can we solve this issue and ensure the device will capture in correct class...
