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Forum Posts

cmdb_ci & alm_hardware table relation

Hi Experts, We are uploading data in CMDB(cmdb_ci) using data source ( Excel ).We observed that some assets are created automatically in 'alm_hardware' table. and not able to find how those are getting created multiple times in 'alm_hardware' table. ...

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Resolved! What is CMDB class?

What is CMDB class? Where to look for CMDB class in servicenow platform? Whats the difference between CMDB tables and classes?

Nilofer1 by Giga Expert
  • 3640 Views
  • 1 replies
  • 2 helpfuls

Can we retire child CI if CI is retired?

Hello World!! I have requirement in which there is Server and there will be some child CIs to it.If SERVER is retired then its child CI should get retired. I have checked the CMDB data manager but it wont work for child CIs.  Is there any way. Please...

Sunil31 by Tera Expert
  • 664 Views
  • 1 replies
  • 1 helpfuls

CMDB SLA Metrics Calculation

Hello, We just have done CMDB setup and currently in BAU. May you pls help us How we can perform the SLA Metrix calculation and what are the steps to be followed. It would be great if you could share any SLA Metrix samples.

CMDB basic questions

Hi guys, I'm new administrating and trying to build from the scratch the CMDB of my company. And I have 3 questions maybe basics for you, but I hope you help me to answer or give me a guideline so I can move on.1. I've have being working in the CI's ...

Exclude some users while writing business rule

Hello All,I have a requirement where I need to exclude some users(John ty,Umily gour) while writing business rule. If user is from the list even though he has title svp he shouldn't get assigned as manager (function executeRule(current, previous /*nu...

Reshma2 by Tera Contributor
  • 1100 Views
  • 5 replies
  • 0 helpfuls

Fix script for changing the CR state

Change request was cancelled but it is still showing up as needing approval in approvers queue. It should not be in the approvers queue . What Can I do to make  disappear those in approvers queue automatically, those  are in "requested" state now , H...

Vasavi O by Tera Contributor
  • 1079 Views
  • 3 replies
  • 1 helpfuls

Script make date 2 weeks ahd

Looking into when the user submits the form and selects a due date  that it will auto populate the due date field on the SCTASK form  Script:task.due_date = current.variables.respond_by;How to make this script make the date ahead by 2 weeks of the se...