What exactly is Data Certification vs CI Attestation?

Suggy
Giga Sage

What exactly is Data Certification vs CI Attestation? What are the use cases for- each of them? In which scenario which feature should be used?

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Tony Branton
ServiceNow Employee
ServiceNow Employee

Data Attestation focuses on data currency.  You use Attestation to verify that a CI record represents a resources that still exists in your organization. If a CI record fails attestation (e.g. the resource it represents no longer exists) then it becomes a candidate for being retired and removed from the CMDB.

 

Data Certification focuses on data quality. Fields in records (in CMDB or non-CMDB tables) are reviewed for accuracy and can be updated, or marked as failed and subsequently updated with accurate values.

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Data Manager includes a utility that will convert existing Data Certification schedules into Data Manager Certification policies. Existing Data Certification tasks are not converted.

 

Data Manager uses a common task table (CMDBTASKS) for all of the policy types.  Data Manager tasks are separated by policy type in the My Work module in CMDB Workspace so it's easy to see Certification tasks, Attestation tasks and the tasks associated with CI lifecycle operations.

We are in the process of upgrading to Washington DC now. We're trying to convert our Data Certification Schedules into Data Manager Certification Policies, but that brings a whole new problem to light. We've been assigning certification tasks to a Product Owner, but to use the CMDB Workspace to review the certification tasks requires a CMDB Admin role. How can CI owners certify CI data if they cannot use the CMDB Workspace Management view?

Data Manager certification tasks can be accessed by users assigned the sn_cmdb_editor role if they are required to update field values in records in CMDB tables.

 

The sn_cmdb_admin role is only required for managing Data Manager policies.

@Tony Branton 

If I understand correctly, only users with the 'itil' role will be able to certify tasks generated from CMDB data manger.  
However, certification tasks in Certification Schedules (TSK00 and CRTINST00) who had the role of 'certifier' which was no additional charge from the Certification Core plugin. 

Is that correct? 

 

Subject: Question Regarding Assignment Options in Data Manager Certification Policies

Hi Tony, 

We're currently running Xanadu Patch 7.

I used the provided utility to convert our existing Data Certification schedules into the new Data Manager Certification policies. Previously, we assigned certifications to the "Product Owner" using the assign_to field in the cert_schedule.assign_to table.

However, in the new Data Manager policy configuration, the available assignment options seem limited to:

  • Assigning to a specific user

  • Assigning to a specific user group

It appears that the ability to reference a field such as "Product Owner" for dynamic assignment is no longer available. 

Is there a workaround to achieve this kind of field-based assignment in the new setup?

Thanks