What is the correct way to create new user and assign roles in ServiceNow best practice vs manually

gunasair79
Tera Contributor

yesterday

Hi everyone,

I’m new to ServiceNow and practicing in a Personal Developer Instance (PDI).

What I did

  • Created a user in User Administration > Users
  • Assigned roles (e.g., itil) directly on the user record

What I’m confused about

  1. Is it better practice to assign roles through groups instead of directly to users?
  2. How do I check what roles a user has inherited vs. assigned directly?
  3. What is the safest way to give a new user ITIL access without extra permissions?

Any tips or best practices from real projects would be appreciated. Thanks!

#ServiceNow #UserAdministration #Roles #ACL #Beginner

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AndersBGS
Tera Patron

35m ago

Hi @gunasair79 

 

Best ractice is to put users into groups and assign roles through groups. According to what inherited vs. assigned directly, you will on the user record related list for roles see below:

AndersBGS_0-1793868010878.png

According to safest way, then I would have a dedicated group for ITIL access and then add users into that group.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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