Hello Suggy,
Hope you are doing well!
The Service Group [cmdb_ci_service_group] table is basically used to group together multiple services that share something in common, like similar functionality or are part of the same business unit. Imagine you have several services like "Customer Support," "IT Helpdesk," and "HR Services." You can club these into a "Support Services" group, making it easier to manage and track them as a whole.
As for how data gets populated into this table, it’s usually done in a couple of ways:
1. Manual Entry: Admins or Service Owners might manually create and organize services into these groups through the UI.
2. Discovery and Integration: If you have ServiceNow Discovery or integrations with other systems, data might automatically flow into this table based on what it finds in your environment.
Overall, it’s a handy way to organize and manage services in a structured manner.
