We have our Health Inclusion Rules set on the base Configuration Item class (cmdb_ci). We can see that all 5 inclusion rules are on most child classes as well. However, for a class like Application and it's child classes, we don't see the staleness...
Business Application - Refers to a type of Configuration Item (CI) that represents a software application or system used to support business processes. It contains key details about the application, including its attributes, relationships, ownership,...
We have multiple discovery sources integrated in ServiceNow, including Azure, ServiceNow, AWS, and Tanium. Recently, we integrated Tanium for discovering computers and servers. For servers, we have multiple sources: Azure, AWS, ServiceNow, and Tanium...
Hello, I've set up several lifecycle policies on Vancouver using the "Class is one of" Filter option.For example:Table = cmdb_ci_serverClass is one of Linux Server, Windows ServerAfter upgrading to Xanadu it appears the "is one of" operator for the C...
When using the data certification from within the CMDB Workspace I find restrictions that I don't have when using the legacy version. I am creating a policy using the CI Relationship table. My expectation is that I would be able to select a user fiel...
what are the pros and cons of using external credential storage cyberark with servicenow?
We wanted to discover the Azure AI services and application services in servicenow CMDB using the traditional API based disocvery.
Hi, We are trying to create a solution where we wanted to map the Database instances and Middleware instances with their respective applications, this relationship is going to be "Depends on" as per the CSDM.However, we could not find a way to achiev...
Regarding the dependency view, I want to change the background color of configuration items for each condition.For example, if the configuration item is a Network Site, the background color should be red.I would like to know if it is possible to chan...
Hello, We have 3 fields to categorize our change requests : Service, Service offering and Configuration Items.I noticed that in the Configuration field, you have the possibility to chose Application services, business services, or technical services....
Hi All, We are attempting to remediate de-duplication tasks in our CMDB but are running into an issue with a custom business rule aborting the task. The custom business rule is old and we are looking to move to OOB, but this BR ensures that no dupli...
HI All, when should a service offering CI be created & how it is different from Business service CI in CMDB?
Hello Everyone! I need to update group filter criteria for following fields under cmdb_ci table as that should be applicable to all the underlying CMDB tables/classes -Change GroupApproval Group I was planning to use dictionary overrides to update th...
Hello Team, I have upgraded my instance in Xanadu release. I can see the overall score which is an aggregate for all 3 i.e., Correctness, Compliance, Completeness. I have a business scenario where i would like to exclude Compliance in overall health ...
Requirement is to pull data from servicenow to Intune and is it works same way as Service Graph connector for Intune. or do we need to use scripted Rest API call to pull data from Servicenow to Intune on schedule basis