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Forum Posts

How 'Duplicate of' field in CMDB works?

Hello, Is the field 'Duplicate of' on CMDB table still valid? If so how does it work? I have 2 windows servers with same name. But the 'Duplicate of' is not showing anything.

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Suggy by Giga Sage
  • 2899 Views
  • 6 replies
  • 0 helpfuls

Help on preparing horizontal discovery document

Hi Connection, I need help on preparing horizontal discovery document, we lost this document and I don't have much knowledge on horizontal discovery, now I have to prepare document and submit to client. I'm looking for what are the elements should be...

Community Alums by Community Alums  
  • 372 Views
  • 4 replies
  • 0 helpfuls

Assigning Business Applications to Users

Hi team I think I'm having a moment here, but I'm really struggling to find how I can assign a user to a Business Application through fulfilment of a request.Case is that I have a form to request access to an application, which is fulfilled by the Se...

JonnyFoster by Tera Contributor
  • 995 Views
  • 4 replies
  • 1 helpfuls

Seeking Internship and Handson Experience in servicenow

Hello Everyone, I recently completed my Certified System Administrator (CSA) certification in ServiceNow and am eager to gain handson experience in the platform. I am actively seeking an internship opportunity where I can apply my knowledge and grow ...

LikithaK by Tera Contributor
  • 217 Views
  • 1 replies
  • 0 helpfuls

How to clear Info / Error messages in Service Portal

Hello SNOW community, I have an issue where messages that I display in a custom widget using spUtil.addInfoMessage() sometimes don't clear out automatically, but sometimes they do. I'm looking for a way to force the messages that I displayed to go aw...

PabloL by Tera Contributor
  • 573 Views
  • 2 replies
  • 0 helpfuls

CMDB CI Class

Hi All, I am part of a CMDB team in our organization. Got a requirement to define Class of Non-Tool Configuration items.Can I get some insights about Non-Tool CIs. What all classes comes under Non-Tool CIs?It would be very helpful if I get the exampl...

Data certification issue

Recently we implemented data certification module, server owners are supposed to certify various fields on cmdb_ci_server table.When certification tasks are created, for some tasks servers are added which are not even owned by that owner.For example ...

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Discovery is not letting update the IP address manually

Hi All, We are trying to update the IP address manually . The agenda is that the server and VM Instance IP should have the same IP address . We tried to update the IP Address manually but when the discovery runs it revert back servers to the previous...

Coalesce setting

Hi all I have set the coalesce in 'ID' field and mapped the same in the transform map. So if I set want to set 'Name' field as well in coalesce, will this create a problem in adding of new records? For example, if there are records with same name, bu...