when create a child inc it gets these feilds values

rampage
Tera Contributor

When creating a child incident, by default the following elements are copied from the parent incident:
short description
Impacted element
Service impacted
Category
Sub-category
Assignment group
Description

1 ACCEPTED SOLUTION

Is parent your custom field? As far as I remember OOB parent field is not present on form.


Raghav
MVP 2023

View solution in original post

9 REPLIES 9

RaghavSh
Kilo Patron

What is your question here. These fields are defined in "sys_properties" table and property name is "com.snc.incident.copy.attributes" 

You can add or remove fields from this table as per your requirement.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023

rampage
Tera Contributor

Hello sir, when I create a new incident and give it a parent incident it automaticly gets the values of these fields : short description - Impacted element - Service impacted - Category - Sub-category - Assignment group - Description. from the parent incident and set them to the child incident.

what is the question here?


Raghav
MVP 2023

rampage
Tera Contributor

The question is how to do this usage?

usage : 

when I create a new incident and give it a parent incident it automaticly gets the values of these fields : short description - Impacted element - Service impacted - Category - Sub-category - Assignment group - Description. from the parent incident and set them to the child incident.