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‎10-09-2023 06:10 AM
When creating a child incident, by default the following elements are copied from the parent incident:
short description
Impacted element
Service impacted
Category
Sub-category
Assignment group
Description
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‎10-10-2023 07:33 AM
Is parent your custom field? As far as I remember OOB parent field is not present on form.
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‎10-09-2023 06:28 AM
What is your question here. These fields are defined in "sys_properties" table and property name is "com.snc.incident.copy.attributes"
You can add or remove fields from this table as per your requirement.
Please mark the answer correct/helpful accordingly.
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‎10-09-2023 10:30 AM
Hello sir, when I create a new incident and give it a parent incident it automaticly gets the values of these fields : short description - Impacted element - Service impacted - Category - Sub-category - Assignment group - Description. from the parent incident and set them to the child incident.
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‎10-10-2023 12:49 AM
what is the question here?
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‎10-10-2023 02:34 AM
The question is how to do this usage?
usage :
when I create a new incident and give it a parent incident it automaticly gets the values of these fields : short description - Impacted element - Service impacted - Category - Sub-category - Assignment group - Description. from the parent incident and set them to the child incident.
