when create a child inc it gets these feilds values

[rampage]

When creating a child incident, by default the following elements are copied from the parent incident:
short description
Impacted element
Service impacted
Category
Sub-category
Assignment group
Description

[RaghavSh]

Create an before insert/update BR on incident table with condition "parent is not empty" and below clode:

current.short_description = parent.short_description;

current.description = parent.description;

// add all your fields like above.

Please mark the answer correct/helpful accordingly.

[rampage]

I did it like that but it's not working

[RaghavSh]

comment out line 3, 4 and 5.

Since parent is reference field on incident table it will automatically work.

Note: Since this is being done through BR , the fields will be auto filled when incident will be saved/inserted.

[rampage]

I tried this but It doesn't work, IDK whats wrong.

anyway thank you sir for your time

[RaghavSh · Accepted solution]

Is parent your custom field? As far as I remember OOB parent field is not present on form.