why Discovery if getting cancel

jack33
Tera Expert

‎10-26-2023 08:01 AM

Hello,

Lot of discovery status are at cancelled state what could be the reason?

Also if i group by schedule can see this type of sys id

 

jack33_0-1698332463619.png

 

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Mateus Oliveira
Tera Guru

‎10-26-2023 08:39 AM

Hi @jack33 

 

Your question seems to be very open, I would recommend narrow it down to be able to get more specific help from the community. Are there any specific errors you are getting in these Discovery Status? Have you tried any step already in the troubleshooting? There could be several reasons for a discovery to fail, so you need to advance more in your troubleshooting to know exactly where you might need some help. 🙂

 

As a starting point I recommend you taking a look at these articles: Troubleshooting a failed Discovery - Support and Troubleshooting (servicenow.com)

Troubleshoot Discovery Performance, Cancellation, and Timeout - Support and Troubleshooting (service...

 

Please, mark my response as helpful 👍 in case it helped you. Also, please mark the question as answered if your issue is solved. This really helps future readers.