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Request for Automated Data Comparison Process

Hi Team,We currently have access to Azure and also maintain cloud data in our CMDB. At present, I am manually auditing and comparing the data between CMDB and Azure to identify any discrepancies.Could you please let me know if there is an automated m...

Resolved! Comments are updating Multiple times

Hello Team,  I am currently integrating ServiceNow and Jira using Flow Designer. My triggers are set for creating and updating records. However, when I update comments, the previous comments are also being updated, and I cannot set any conditions for...

Retired CIs available for Change Requests to select

Hi All, We are looking for a way to "Retire CI's". We have CIs that we no longer want people attaching Change Request, Problems and Incidents. We see that you can retire CIs in the STATUS Fields however this does not prevent users from selecting the ...

TyrellW by Tera Contributor
  • 309 Views
  • 1 replies
  • 1 helpfuls

SCCM Error for Computer Identity

Hi All, We are getting this error while running SCCM for computer identity. java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "name" is nullat com.glide.db.TableDescriptorProviderFactory.get(TableDescriptorProviderFact...

Ashish48 by Tera Contributor
  • 975 Views
  • 2 replies
  • 0 helpfuls

cmdb orphan rule in xanadu version is inaccurate

Configured these 3 principal class with the orphan belowVMware vCenter Cluster [cmdb_ci_vcenter_cluster]VMware vCenter datacenter [cmdb_ci_vcenter_datacenter]VMware Virtual Machine Instance [cmdb_ci_vmware_instance]Showing inaccurate metric in the da...

shirmeliter_0-1738674600266.png shirmeliter_1-1738674947268.png shirmeliter_2-1738675464962.png
shirmeliter by Tera Contributor
  • 399 Views
  • 3 replies
  • 0 helpfuls

IP subnet management in TNI

Dear all,right now we use a tool outside ServiceNow to manage our IP subnets.So, if a new subnet is needed for a site in a specific country with a specific size, then the tool proposes which new subnet to be used with a specific start address etc.But...

Discovery schedules IP address

Hi Team, As we observed 429 CI's were updating vai midserver. It's impacting the CI records. We have 52 discovery schedules. How to filter or find-out those 429 IP address are configured in discovery schedules? Am unable to find those. And How to exc...

thaduri sai by Tera Contributor
  • 617 Views
  • 5 replies
  • 0 helpfuls

Disable Hyper-V Servers from Windows Pattern

We tried to disable the creation of CIs in Hyper-V server through Windows pattern, by making a Insert CI step inactive and through disable the Hyper-V server pattern.  This makes whole windows pattern failure, it is unable to explore. Is there a appr...

Bkanagaraj by Tera Contributor
  • 340 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to sort email templates

When on a record form and toggling the template bar is their a way to make these templates show in any order I want?Currently it is just placed like this: 

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Resolved! CMDB View Dashboard not showing any data -Urgent Need Help!

Hi Team, We previously had a CMDB view dashboard that was displaying all the relevant data, but suddenly no data is visible. Additionally, the overall health count is showing as "NA."  Could you please assist with this issue urgently? Please find the...

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MDAQUIBK by Tera Contributor
  • 909 Views
  • 4 replies
  • 0 helpfuls

What class should Azure Virtual Desktops be in the CMDB?

Our discovery is putting Azure Virtual Desktops into the Server Class and we are trying to figure out if this is the correct class to use or if they should be in the virtual desktop instance class. We believe they should be in the virtual desktop cla...

ameliom by Tera Contributor
  • 813 Views
  • 3 replies
  • 1 helpfuls