CI are getting retired Automatically
Hello Team,The CI are getting retied automatically, What will be the Root cause of it
Forum Posts
CI Reclassification Explained: What We Should Know
CI Reclassification Explained: What We Should KnowIn IT Service Management, Configuration Items (CIs) form the backbone of your Configuration Management Database (CMDB). They help you track, manage, and understand every component in your IT environme...
Identifier Rule allowing duplicates
Hi ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...
ETL Issue
Hi everyone,I'm stuck with the ETL process, I can't get everything to match. There are many partial records created from this integration run. Could you help me?"Thanks in advance
Support and Docs are "unreconciled" regarding Reconciliation Rules - why won't our field update?
I have a support case open with ServiceNow because we're seeing some unexpected behavior based on our understanding of the documentation. Support is telling us that what we're doing causes things to behave "weird" in an undocumented way, but that th...
CMDB Group Metadata
CMDB Group meta data (sn_cmdb_ws_group_metadata) How the CI count is calculated based on the group anyone can explain because except PC and device other count shows 0.
Unable to discover IBM Data Power Appliances in ServiceNow
I am Unable to discover IBM Data Power Appliances in ServiceNow. When I run a quick discovery on IP getting an error as "SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.". I have tried creating a new SNMP C...
Resolved! Auto populating category and subcategory in cmdb_ci
Hello team,I wanted to learn how category and subcategory is auto populating in cmdb_ci records....can someone please help me out?When i checked in dictionary of those attributes then i found it as "Use dynamic value" was checked as "true" and under ...
Resolved! CMDB Governance model
Hi,We just migrated to ServiceNow OOTB instance in our organization and the initial discovery and CI population is almost done.To support the ongoing CMDB maintenance activites, we are thinking to implement a Service request form which users can subm...
Rubrik Integration Error – “Session contains no certificates – Untrusted”
Hi everyone,I’m working on integrating ServiceNow with Rubrik using the Service Graph Connector. The MID Server is online and validated, but the connection test continues to fail with the following error: The current operation ended in state: ERROR....
MID server requrements and configaration to configare in latest windows on zurich
Hi Team, Can you let us know the pre-requisites and configaration details to install the MID server in windows server. required detail config details to conifare the Discory in Zurich relase.
Service Graph Connector for Intune - Extra Fields
We have set up integration with Intune using Service Graph Connector. We now want to send few more fields from Intune to ServiceNow CMDB. I want to check if this connector let's us add these extra fields into its ETL transformer as it appears to be r...
Marking/Tagging CIs associated with Protected Health Information (PHI)
Has anyone out there had to tag CIs in their CMDB related to whether or not they contained PHI? Conversation recently came up and it raised a number of questions/logistical concerns. Curious if others manage these things today with ServiceNow or how...
Resolved! MID Server is stuck in Validating state
Troubleshooting steps perfomedStopped the MID Server service.Removed the encrypted key from the MID Server configuration.Cleared security files located in both the security and security_backup folders.Restarted the MID Server service.Invalidated and ...
Deleting records no longer needed from "cmdb_software_instance"
I'm trying to remove records in the "cmdb_software_instance" where two rows indicate that a device has two versions of the same application, but I want to delete the row with the oldest version of that application. Similarly, I want to remove rows wh...
