Windows Server Software discovery

[PennyC]

Hello,

New to Service Now.  Software for ACC Windows server is showing up in "Software Inventory" tab under the CI instead of cmdb_sam_sw_install.  How do you make software from ACC Windows Server discovery go to cmdb_sam_sw_install?

[pavani_paluri]

Hi @PennyC ,

To get software discovered by ACC into the cmdb_sam_sw_install table, follow these steps:
1. Enable SAM Integration with Discovery

Go to SAM → Administration → Discovery Integration
Ensure “Enable Integration with Discovery” is turned on

2. Configure Normalization Rules

SAM uses Normalization Engine to map discovered software to install records
Go to SAM → Administration → Normalization Rules
Create or update rules to map ACC-discovered software (from cmdb_ci_spkg) to cmdb_sam_sw_install

3. Run Normalization

After discovery, run the Normalization process
This will create install records in cmdb_sam_sw_install based on mapped software

4. Check Software Model Mapping

Ensure the discovered software has a valid Software Model in SAM
Without a model, normalization won’t create install records

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P