Workstation Cleanup / duplications (Gathering best practices/next steps for cleanup)

[Joshua Comeau]

Noticed Duplicates in the SCCM Personal Computers (Workstation Cleanup)

Would like to find out the best solution to cleanup the workstation duplication in the CMDB and also what is involved in getting service graph connector to fix the SCCM integration.

Please Help investigate the workstation cleanup activities and also look into service graph connectors.

• https://www.servicenow.com/community/itom-articles/servicenow-duplicate-cis-solution-script-report/t...
• https://docs.servicenow.com/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_referenc...
• https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

-Look into Service Graph connector (https://www.servicenow.com/products/service-graph-connectors.html) and what is involved in setting this up. (cost, difficulty, maintenance)

[AJ-TechTrek]

Hi @Joshua Comeau ,

Please fix the IRE rules to create the De-duplication task in CMDB and then you can use the De-dup task to resolve the duplicate issue in workstations.

Also if you want to fix the SCCM level, you need to connect with SCCM Administrator to fix the same at their level.

https://docs.servicenow.com/fr-FR/bundle/sandiego-it-service-management/page/product/configuration-m...

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[Joshua Comeau]

@AJ-TechTrek do you happen to have an article or example on how to configure these IRE rules?

[AJ-TechTrek · Accepted solution]

Hi @Joshua Comeau ,

Refer the below articles, which may help you.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750386

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024