Does anyone implemented CSM integration with Request Management or Service Management

[Varshith Kuraga]

I installed CSM integration with the Request management plugin, and whenever I submit a catalog item, a case is getting created. Great! It also copies the Requested by to Contact. copy the short description, but it will not sync the additional comments. Also, I want to know how to implement it in real-time scenarios.

[Saurav11 · Accepted solution]

Hello,

Below is the BR which copies comments to cases check in it is active and the conditions are getting satisfied.

Copy comments to case

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