Hi, Our customer is using an EAM (Enterprise architecture management tool) which captures Business Services, Offerings, Applications, Capabilities etc
We want to bring that data into ServiceNow.
What we have seen is, that EAM tool has got most of the fields that is there in ServiceNow but the choice/dropdown values are very much different. Ex- Fields like 'Architecture Type', 'Platform', 'Criticality' etc are having different values in compared to ServiceNow.
Question - Is it fine to deactivate all the choice lists in ServiceNow and create the same values that is present in other tool?
or Should we just add those values are new entries in ServiceNow and retain OOB values in ServiceNow?
Any consequences with either of the above approach?
PS - asking this question especially when dealing with conceptual and logical tables in ServiceNow as we have not done this before.
If it was Incident management for example, I know that there is no impact when we completely customize Category, Subcategory, Resolution notes etc.
