I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.
I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particularly from a ServiceNow perspective.
Could you please share any relevant ServiceNow documentation, implementation guides, or training videos that explain the manual Application Service Mapping process?
Additionally, I would like to understand:
The prerequisites and information that need to be collected from the application/SaaS owner.
The CI and dependency details that should be identified before starting the mapping.
The step-by-step process for creating and completing a manual Application Service Map in ServiceNow.
Recommended best practices and considerations specific to SaaS applications.
Any validation or approval steps that should be followed once the map is completed.
This will help us establish a consistent approach and ensure that our SaaS Application Service Maps are aligned with ServiceNow and CSDM best practices.
