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06-17-2025 01:56 AM
Dear Experts,
When I creat a test to demo ATF, error message come out "Failed to load checkout modal on the form." in the step Order a Catalog Item (SP) ,could kindly help?
Solved! Go to Solution.
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06-17-2025 03:07 AM
are you testing for catalog item or record producer?
Please use the correct steps
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-17-2025 02:30 AM
Hi,
Check if you are dealing with record producer or catalog items.
I can see steps 2-4 are for record producer, but you have set submit step for catalog item.
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06-17-2025 03:33 AM
yes, I use record producer, so which step should I use, to replace order catalog item.. it seem, I can not click the button submit. please suggest, thanks!
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06-17-2025 03:40 AM
maybe I should user following step
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06-17-2025 03:49 AM
but when i use submmit record producer, error message:FAILURE: Record producer is not open. See screenshot