ATF error: Failed to load checkout modal on the form.

liyangdl
Tera Contributor

Dear Experts,

 

When I  creat a test to demo ATF, error message come out "Failed to load checkout modal on the form."  in the step Order a Catalog Item (SP) ,could kindly help?

liyangdl_0-1750150277063.pngliyangdl_1-1750150301562.png

 

liyangdl_2-1750150437601.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@liyangdl 

are you testing for catalog item or record producer?

Please use the correct steps

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Manoj89
Giga Sage

Hi,

 

Check if you are dealing with record producer or catalog items.

 

I can see steps 2-4 are for record producer, but you have set submit step for catalog item.

liyangdl
Tera Contributor

yes, I use record producer, so which step should I use, to replace  order  catalog item.. it seem, I can not click the button submit. please suggest, thanks!

maybe I should user following step

liyangdl_0-1750156783361.png

 

but when i use submmit record producer, error message:FAILURE: Record producer is not open. See screenshot

liyangdl_2-1750157354020.png

 

liyangdl_1-1750157286778.png