Available For Subscribers - How it works?

[Community Alums]

Hi All,

I am relating a catalog item to a 'Technical Offering' under 'Technology Request Catalog' module which is available under CSDM Application. The particular technical offering is subscribed by few users, but after relating the catalog item to a technical offering it is not available to any end users not even for subscribed users(it is available for admins).Please mention how this functionality works.

[Christian Ander]

Hi, Can you please describe what you mean by "it is not available to any end users not even for subscribed users(it is available for admins).". If you mean that it is not available/visible for the end users in the Service Catalog, the users must have access via the correct User Criteria connected to Catalog item. For more information about applying User Criterias to Catalog items: https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html Kind Regards Christian

[Community Alums]

Hi Christian,

It is available for all end users before we related the catalog item to technical offering, after that it is only visible to admin and not to end users and even to the subscribed users of that technical offering.

[Jugmaz]

I'm facing the same issue:
We have catalog items which are assigned to service offering - they also got the Available for Subscribers then set.

we have User Criteria which directs to certain users

In the end result - Cat item cannot be seen in portal!?!?

This behavior isn't the one ServiceNow is describing - does anyone have any suggestion?

[Community Alums]

Hi Vineeth,

Follow this article, this is going to help you:

https://community.servicenow.com/community?id=community_article&sys_id=177a4a911b7db850ccc253da234bcbc0

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep