Best Approach for Data Migration in CSDM Project

Ravish Shetty
Tera Guru

‎04-09-2025 08:42 AM - edited ‎04-09-2025 08:48 AM

Hi all,

 

We have a CSDM project planned and need advice on the best approach to move data from lower environments to higher environments. Here are three approaches we're considering:

 

  1. Using Update Sets: Move the data using update sets, though we're unsure which tables need to be captured.
  2. Manual Updates: Manually update, delete, or create the data in PROD.
  3. Fixed Scripts: Move the data from one table to another using fixed scripts.

Currently, we have Application Instances (DEV, UAT, PROD, etc.) defined in the Business Service table instead of the Application Service (Service Instance) table. We're in the process of moving this data and mapping the fields accordingly. Also, we have many custom fields defined in different CMDB tables and especially the Business application table.

Which approach would be the most practical for our use case?

 

Thanks,

Ravish

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Ravi Peddineni
Kilo Sage

‎04-09-2025 08:49 AM

@Ravish Shetty 

ServiceNow already had defined a process of converting Business Services to Application Services without the need of custom scripts. Here's a document that has all the steps: Convert business services to application services 

The best part is it supports the bulk conversions. Lemme know if that process works for you.

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