Hi @JustStoic ,
As per my understanding that will be proable approach which we follow.
In the CSDM 4.0 / 5.0 data model, client or desktop software and operating systems (e.g., Windows 11, Citrix Receiver, VPN client) typically live under:
| Layer |
Domain |
CI Class (Table) |
Example |
| Technical Services / Application Services |
Technical Product |
cmdb_ci_product_model or cmdb_ci_spkg (software package) |
“Windows 11” as a product offering or software package |
| Application Layer |
Application Service / Business Application |
cmdb_ci_appl |
“Citrix Receiver” could also appear here if it’s treated as a business application |
| Infrastructure Layer |
Infrastructure Software |
cmdb_ci_infra_software |
Actual installed instance of the software running on the device |
| Device Layer |
Compute / End User Device |
cmdb_ci_computer |
The physical laptop, VDI, or desktop |
How they relate in CSDM (conceptual view):
* The Installed software (e.g., Windows 11, VPN client) on a device (cmdb_ci_computer) is tracked as cmdb_ci_infra_software (Infrastructure Software).
* Each installed software record (Infrastructure Software) references:
* Its Software Model / Product Model (cmdb_ci_product_model).
* The Device itself (desktop, laptop, VDI) is represented in cmdb_ci_computer and typically linked via:
* Depends on::Used by relationship to the installed software.
* If you want to model it further:
* A Business Application (cmdb_ci_appl) or Application Service can represent enterprise-deployed software, and could depend on infrastructure software (e.g., Citrix Receiver).
* These applications can then roll up to Business Capabilities and Business Services in CSDM.
Example (Windows 11 on laptops):
* cmdb_ci_computer: JustStoic Laptop
* cmdb_ci_infra_software: Installed Windows 11
* cmdb_ci_product_model: Windows 11 Pro
Relationship:
* Laptop Depends on Installed Windows 11
* Installed Windows 11 Instances of Windows 11 Pro product model
Summary:
In CSDM, client/desktop OS or software live mainly in:
* Infrastructure software (installed instance) → cmdb_ci_infra_software
* Software product model → cmdb_ci_product_model
* Device itself → cmdb_ci_computer
And these are related through standard CMDB relationships:
* Installed on / Depends on / Used by
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Thank You
AJ - TechTrek with AJ - ITOM Trainer
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