CSDM ITSM Product View

CSDM ITSM Product View We recommend 4 configuration and operational changes to maximize the potential of CSDM in the Incident application process.Get started with CSDM on the Incident form by creating...

CSDM Summary

TLDR; From my CSDM series, I thought I would provide a quick overview of each stage, what the focus should be for the stage, the ServiceNow tables and the outcomes for each stage. StageFocusKey Out-of...

CSDM Fly

Phase one was foundational data. Phase two was the crawl stage. Phase three was the walk phase. Phase four was the Run phase and finally we get to the last stage, the Fly stage. In the Fly stage, the ...

CSDM Run

Phase one was foundational data. Phase two was the crawl stage. Phase three was the walk phase and here we will discuss the Run phase. During the Run stage, the focus expands beyond technology managem...

CSDM Walk

Phase one was foundational data. Phase two was the crawl stage. Here is phase three where we talk about the Walk phase. The third phase of CSDM implementation revolves around managing and supporting d...

CSDM Crawl

This is part-two of CSDM (Common Service Data Model). Part one was around foundational data. Defining the business outcomes, aligning metric to measure success, getting your baselines, ensuring owners...

CSDM Foundations

Where do you start with CSDM (Common Service Data Model)? What’s the big hoop-la about CSDM. First, CSDM is not something that you rush into! It’s done in stages for a reason. CSDM is about getting da...

Extending CSDM to HR Services

Most implementations of the Common Service Data Model (CSDM) begin with IT services. But in real enterprise and government environments, IT is only one part of the bigger picture. For my customer, we ...

Scaling Technical Service Offering Group Synchronization

There is a great feature available in the CMDB to auto-populate the group fields on CIs.Support groupChange groupManaged by groupThis feature leverages a model built on Technical service offerings, an...

Digital Product Management overview and CSDM discussion

In this session we discuss the how Digital Portfolio Management supports a Digital Product vision and CSDM. CSDM guidance provides customers an approach to manage the full lifecycle of their Digital P...

TechBytes Episode 64: Bringing your data together with CSDM

In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work toget...

Business Criticality discussion across the CSDM model

Here is a new discussion tackling Business Criticality across the CSDM model. We covered how Business Criticality us used and included many related topics using CSDM as our backdrop. The goal here was...

How Change Management leverages CSDM

To help ServiceNow customers better understand how our common data is used in the products we sell, I have started a video new series. This is the first video in our series that explores how Change Ma...

Ever wonder why there are 3 Technical Services in CSDM?

Here is the latest video that Scott and I recorded to explain the Technical Service in CSDM. We deep-dive into using the Service Builder to create and manage them, use of the Dynamic CI Groups, and ho...