Extending CSDM to HR Services
Most implementations of the Common Service Data Model (CSDM) begin with IT services. But in real enterprise and government environments, IT is only one part of the bigger picture. For my customer, we ...
Blog Articles
Scaling Technical Service Offering Group Synchronization
There is a great feature available in the CMDB to auto-populate the group fields on CIs.Support groupChange groupManaged by groupThis feature leverages a model built on Technical service offerings, an...
Digital Product Management overview and CSDM discussion
In this session we discuss the how Digital Portfolio Management supports a Digital Product vision and CSDM. CSDM guidance provides customers an approach to manage the full lifecycle of their Digital P...
TechBytes Episode 64: Bringing your data together with CSDM
In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work toget...
Business Criticality discussion across the CSDM model
Here is a new discussion tackling Business Criticality across the CSDM model. We covered how Business Criticality us used and included many related topics using CSDM as our backdrop. The goal here was...
How Change Management leverages CSDM
To help ServiceNow customers better understand how our common data is used in the products we sell, I have started a video new series. This is the first video in our series that explores how Change Ma...
Ever wonder why there are 3 Technical Services in CSDM?
Here is the latest video that Scott and I recorded to explain the Technical Service in CSDM. We deep-dive into using the Service Builder to create and manage them, use of the Dynamic CI Groups, and ho...
