CIS - DATA FOUNDATION CSDM/CMDB

[lavanya07]

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively.
Which CSDM‑related data should they leverage?

Options:

A. Service Offerings by Department or Location
B. Affected CI [task_ci] related list
C. Application Service environment attribute
D. Incident history of similar CIs

[Mohit 101]

Hi  @lavanya07 ,

The correct answer is A. Service Offerings by Department or Location.
In CSDM, the Service Offering is the link between the technology and the people. It’s the only option that specifically tracks who uses the service and where they are located. If a patient system fails, checking the offering tells you exactly which hospital departments  can't see their patients.

If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.

Regards,
Mohit