CSDM 5.0

[Erick18]

When will CSDM 5.0 be released? 

Thanks,

Erick

[Community Alums · Accepted solution]

I was in the K24 and fortunate to take a picture on CSDM 5 Draft at the CSDM booth on the expo floor. Interesting to see the Gen AI + Domain-LLM in the BUILD domain. @Mark Bodman, I missed both of your sessions at K24 but would be grateful if you can share some content about CSDM 5.0.

[Philip Green]

The CSDM 4 equivalent was a hybrid between a logical data model and a physical data model.  This looks more of a hybrid between a logical data model and a conceptual data model and begs more questions than it answers I think. The devil is going to be in the detail when released.

[Tomas Lozano]

At the moment I interpret the 30k ft view screenshot as a rough first model that will likely change here and there between now and the first draft, but nevertheless i'm keen to share my thoughts with the community.

I look forward to the draft document and see it as an opportunity for clients to start leveraging the baseline tables and capabilities or 're-align' with certain concepts if they haven't done so already. I only hope that as part of any supporting ServiceNow release, existing clients have the opportunity to ease themselves into the model using the 'old' terminology. Specially larger or more 'rigid' organisations will otherwise struggle with this as some terminology exists since CSDM 1.0 and have made it into other systems and pieces of documentation and knowledge...

Build

The Gen AI and Domain LLM tables are very forward looking - i trust ServiceNow's own AI adoption drove the data model and we can all profit from that 🙂

Service Delivery

'Service Instance' takes getting used to it and I would have preferred 'Application Instance' (System is too broad) but maybe the new wording is a compromise the product management team went for based on the median client maturity.. most clients will probably have some form of service portfolio team, but may not have (or want) maintain Business Applications in ServiceNow. Who knows.. Another opportunity would have been to tie in of the Technical Services and Offerings with the Service Portfolio (that's something I find some clients are struggling with).

Service Delivery system - I look forward to that being not only the CMDB CI's but to also encompass processes, roles etc. 

Service Consumption

Here I miss the tie in to Service Portfolio Management and the taxonomy - not sure why the Catalogues are now more prominent than the management of the services.

Ideation

New Domain that ties in Product Owners processes/data with the new 'Digital Product Owner' type role - I look forward to to certain modules being part of the platform capabilities (e.g. SPM's Innovation Management per chance?) - otherwise keen on what tables are now part of CSDM

Design

Look forward to the concept of the 'Work Item' table being there. So far I only know Work Item in the context of AWA and/or Call center integrations e.g. with Geneys. But again, we have Work items in 'Build' so it may be a kind of low-level interaction.. I trust that the more in-depth, guicance will also encompass a prescriptive CI relation to the 'Business Process' table.

Foundation

Good to see the Valuestream concept introduced.

[s4scott]

I too am concerned about the broader impact to organizational education and training when class names/labels are changed. This should not be treated as an arbitrary exercise. There are ServiceNow customers that have built 10s of thousands of Application Service CIs, and educated hundreds, if not thousands of users. What seems trivial from a technical perspective is incredibly costly in both time and resources to actually implement.
There are already over 1,200 classes in the CMDB, I encourage Mark Bodman and team to consider operational costs for both modifying existing classes and expanding the class structure.

[TrishP]

Brilliant take on what happens on "the other side" of the development room.  Some organizations DO adhere to the model and DO invest in educating business stakeholders and explaining why it is so important to follow SN's Data Model.

[TrishP]

Not to mention the significant investments organizations need to make in order to "unpick"/rework previous versions of the CSDM