CSDM Implementation steps

Rohit7
Tera Contributor

‎06-29-2022 05:29 AM

Hi All,

we have CMDB in place along with discovery set up. now there is requirement to implement CSDM . Not worked on CSDM before . Is there any plugin or subscription required for it ?. Also wanted to understand from where this implementation steps needs to started.

any good document or video would be helpful. Thanks 

Regards,

Rohit

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Chandu Telu
Tera Guru
Tera Guru

‎06-29-2022 05:40 AM

Hi,

Check the below links

https://community.servicenow.com/community?id=community_article&sys_id=a2db492edbbf09d01227db85ca961934

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/concept/phases.html

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

https://www.youtube.com/watch?v=-wD-E5IBzys

https://www.youtube.com/watch?v=EnlhMhP2FsM

 

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

 

Chandu Telu
Tera Guru
Tera Guru
In response to Chandu Telu

‎07-04-2022 09:14 PM

Hi Rohit,

Follow Up - is your requirement is completed with my answer. Please mark answer as correct it will use for other community members if not let us know your issue so we can help you 

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

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Stig Brandt
Tera Guru

‎07-01-2022 10:46 PM

Hi Rohit

 

CSDM is a framework and is not a licensed product, maybe you find some ideas/understanding here

 

 
Best regards
stig
 
 
 
 

 

SebastianKunzke
Kilo Sage
Kilo Sage

‎07-01-2022 11:04 PM

The CSDM framework gives you an idea, how you can start. Nevertheless the ServiceNow approach is most useful, when you start a Greenfield project. In this case you can follow the different steps of:

  1. Foundation
  2. Crawl
  3. Walk
  4. Run
  5. Fly

For existing customers this can be difficult, because of that ServiceNow created a CSDM foundation dashboard, that is analyzing your data based on best practice. So I would suggest, beside looking into the community and YouTube channel from ServiceNow and read/watch the overview articles and video, to download the CSDM foundation dashboard. Based on that I would suggest you to define your next step. We often realize, that an external view can be helpful, because often it is difficult to see the added value of CSDM from inside the company. So my suggestion would be also, that you try to contact your implementation partner or account manager to have a discussion, how you can go forward.