Ever bored of hearing the definitions of CSDM?

[Maniteja_2003]

[Article]

Ever bored of hearing the definitions of CSDM?

Now let’s get into an example: Phone Pe Mobile Application

Business Capability

➤ A Business Capability describes what an organization can do to achieve its business goals.

Example:

• Business Capability: Enable Digital Financial Transactions

Business Application

➤ A Business Application is an enterprise application that underpins Business Capabilities.

Example:

• Business Application: Phone Pe Mobile Application

Application Service

➤ An Application Service is a technical instance of a Business Application that supports it operationally.

Examples:

• Application Service: Phone Pe – Android
• Application Service: Phone Pe – IOS

Business Service

➤ A Business Service is published to business users and end users, and it delivers a business outcome.
➤ A Business Service underpins one or more Business Capabilities by providing specific value.

Example:

• Business Service: UPI Payment Service.

Business Service Offering

➤ Business Service Offerings are different variations of a Business Service, differentiated based on terms such as  availability, scope, pricing, and other factors

Examples:

• Business Service Offering: Person-to-Person Payments
• Business Service Offering: Merchant Payments
• Business Service Offering: Bill Payments

Technology Management Service

➤ A Technology Management Service provides technical and operational support to Business Services or Application Services so that they function properly.
➤ These services are provider-focused and are managed by IT support teams.

Phone Pe context:

• Since Phone Pe is an API-driven digital payments system, it relies on backend infrastructure such as servers, databases, and network components hosted in data centers to process transactions and store user data securely.
• Whenever a transaction on Phone Pe fails even though everything appears fine on the user side, a ticket is raised.
• The backend/support team then investigates to identify which Technical Service is impacted. During this analysis, they may find that a component like the API Gateway Service is affected — for example due to timeouts, connectivity issues, or integration failures with banks.

Examples:

• Technology Management Service: API Gateway Management

Technology Management Service Offering:

➤A Technology Management Service Offering is a specific delivery option of a technical service that defines how the service is provided, including availability, performance, environment, support levels, and service commitments.

Examples:

• Technology Management Service Offering: Peer-to-Peer Payments API Gateway Access.
• Technology Management Service Offering: Bill Payments API Gateway Access.

Pro Tip: When exploring CSDM, it’s not about how much you learn — it’s about how well you understand.