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the itsm manager wants to use Tehnology Management offerings to populate the support group of assoc

muniratu
Tera Contributor

the itsm manager wants to use Tehnology Management offerings to populate the support group of associate CI, which CSDM stage would this be completed in?

1 REPLY 1

Mathew Hillyard
Giga Sage

Hi @muniratu 

This would normally occur in the Walk phase - when the Service Delivery domain is fully built out. I would expect that Application Services and their CIs have been built and linked to their Business Application (the Crawl phase) before building out TSOs to DCGs (which is where the cascade of support group comes in). There is however usually some overlap between Crawl and Walk, as there are for all phases, so it depends upon your situation. 

 

I hope this helps!
Mat