Ever bored of hearing the definitions of CSDM?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
[Article]
Ever bored of hearing the definitions of CSDM?
Now let’s get into an example: Phone Pe Mobile Application
Business Capability
➤ A Business Capability describes what an organization can do to achieve its business goals.
Example:
- Business Capability: Enable Digital Financial Transactions
Business Application
➤ A Business Application is an enterprise application that underpins Business Capabilities.
Example:
- Business Application: Phone Pe Mobile Application
Application Service
➤ An Application Service is a technical instance of a Business Application that supports it operationally.
Examples:
- Application Service: Phone Pe – Android
- Application Service: Phone Pe – IOS
Business Service
➤ A Business Service is published to business users and end users, and it delivers a business outcome.
➤ A Business Service underpins one or more Business Capabilities by providing specific value.
Example:
- Business Service: UPI Payment Service.
Business Service Offering
➤ Business Service Offerings are different variations of a Business Service, differentiated based on terms such as availability, scope, pricing, and other factors
Examples:
- Business Service Offering: Person-to-Person Payments
- Business Service Offering: Merchant Payments
- Business Service Offering: Bill Payments
Technology Management Service
➤ A Technology Management Service provides technical and operational support to Business Services or Application Services so that they function properly.
➤ These services are provider-focused and are managed by IT support teams.
Phone Pe context:
- Since Phone Pe is an API-driven digital payments system, it relies on backend infrastructure such as servers, databases, and network components hosted in data centers to process transactions and store user data securely.
- Whenever a transaction on Phone Pe fails even though everything appears fine on the user side, a ticket is raised.
- The backend/support team then investigates to identify which Technical Service is impacted. During this analysis, they may find that a component like the API Gateway Service is affected — for example due to timeouts, connectivity issues, or integration failures with banks.
Examples:
- Technology Management Service: API Gateway Management
Technology Management Service Offering:
➤A Technology Management Service Offering is a specific delivery option of a technical service that defines how the service is provided, including availability, performance, environment, support levels, and service commitments.
Examples:
- Technology Management Service Offering: Peer-to-Peer Payments API Gateway Access.
- Technology Management Service Offering: Bill Payments API Gateway Access.
Pro Tip: When exploring CSDM, it’s not about how much you learn — it’s about how well you understand.
