Flow Action Definition Issue - Error in flow action input

[Akshata Tendulk]

Hello All,

We are currently required to use the 'Create Opportunity' flow action from Salesforce spoke. (Scenario - Opportunity record object should be created in Salesforce as per the record created in one of the ServiceNow table) We have completed all the configurations required for the integration and using flow designer for the same. However, while activating the flow, we have observed 'The Action definition is missing' error.

As per our research, this is due to the missing input files of 'Create Opportunity' flow action (i.e. Create Payload, REST STEP - Create Opportunity, Post Processing Script used in the flow action input part) (please refer screenshot attached.). From another instance where the same 'Create Opportunity' flow action is available, we have compared the XMLs of 'Create Opportunity' flow action and observed on both the instance the XMLs are same.

But, on the instance, we are working the input files are not available even though in XML all input steps including create payload step, Post Processing script and REST steps are available in the flow. Also, to add the flow action is read- only and cannot be edited. Can you please share some knowledge about the issue of missing action definition or about how to add this missing input files (create payload step, Post Processing script and REST steps) in the flow action. Is anyone having the knowledge about the tables where these input files are stored.

Thanks !

Regards,

Akshata Tendulkar.

[Anil Lande]

Hi,

I guess this is part of Salasefore Spoke. In this spoke they have given some basic flows and actions and we need to make a copy of those flows/subflows/actions whichever is needed and customize copied actions as per your need.

Once you modify it you need to replace custom action name/id in decision table configuration so that it will follow customized logic.

Please check below video where they have done similar configuration for incident, you need to follow same approach for your case.

https://www.youtube.com/watch?v=547j2wYmTZA

Thanks,

Anil Lande

[Akshata Tendulk]

Hello Anil,

Thanks for the response. We will try it .

[Akshata T]

Hello Anil,

We are doing ServiceNow to Salesforce Integration and will use flow action for that. Made some changes in Decision table and took flow action in PDI and changed the name, but it does not solve issue.

Can you please elaborate it in details?