Flow that sends separate approval request

MichaellaP
Tera Contributor

In Flow Designer, we allow users to request access to multiple groups in a single catalog item.

The current flow sends manager approvals sequentially inside a For Each loop, so each approval waits for the previous one to complete.

Also, approvals are generated on the RITM, causing approvers to see the full request instead of only the group they own.

What is the recommended approach to:

  • generate all approvals in parallel, and
  • present each approver with only the relevant group they need to approve?
3 REPLIES 3

Ankur Bawiskar
Tera Patron

@MichaellaP 

it all depends on how customer is willing to handle this

you can have parallel approval and sequential approval as well

OR

You can create those many catalog tasks which will be worked upon by agents to fulfill that group request

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

If I choose parallel approval how can i build it in my flow?

VishnuSureR
Tera Contributor

@MichaellaP 
I was considering using a Before Query Business Rule on the approval table to restrict the approval records visible to an approver. The rule could check whether the user is a member of the group and whether they are the manager of that group, and then only display the relevant approvals. Would this approach be appropriate for this requirement?