Flow that sends separate approval request
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54m ago
In Flow Designer, we allow users to request access to multiple groups in a single catalog item.
The current flow sends manager approvals sequentially inside a For Each loop, so each approval waits for the previous one to complete.
Also, approvals are generated on the RITM, causing approvers to see the full request instead of only the group they own.
What is the recommended approach to:
- generate all approvals in parallel, and
- present each approver with only the relevant group they need to approve?
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37m ago
it all depends on how customer is willing to handle this
you can have parallel approval and sequential approval as well
OR
You can create those many catalog tasks which will be worked upon by agents to fulfill that group request
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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14m ago
@MichaellaP
I was considering using a Before Query Business Rule on the approval table to restrict the approval records visible to an approver. The rule could check whether the user is a member of the group and whether they are the manager of that group, and then only display the relevant approvals. Would this approach be appropriate for this requirement?