From a P3/P4 incident ticket create a Problem ticket from the Problem tab Details from the incident

VenuG3227762604
Tera Contributor

3 hours ago

From a P3/P4 incident ticket create a Problem ticket from the Problem tab
Details from the incident ticket did not to carry into the problem ticket

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Its_Azar
Mega Sage

3 hours ago

H there @VenuG3227762604 

 

Please check whether there are any custom business rules, UI actions, or field mapping configurations controlling the Problem creation process. You can also review the “Create Problem” UI action/script to confirm which fields are being copied from Incident to Problem.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
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