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Getting wrong REQ number while checkout from Cart Option

Shubham_90
Tera Contributor

‎12-04-2024 01:00 AM

If i checkout my catalog item from Cart option then i am getting a success alert message like this->

Shubham_90_0-1733302393464.png

Here you can see REQ****02 is created but if i search this REQ in platform so seems like this REQ is not created. and again if i click on 'click here to view' link then i am getting a previous REQ number Like REQ****01    ->

Shubham_90_1-1733302620238.png

 

So here Both REQ number should be Same.

Can anyone help me out here, How can we resolve it?

 

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2 REPLIES 2

Brian Bouchard
Mega Sage

‎12-04-2024 02:21 PM - edited ‎12-04-2024 02:21 PM

Is it possible your alert is showing you the wrong REQ # and it really was the *01 version that was created?

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Shubham_90
Tera Contributor
In response to Brian Bouchard

‎12-05-2024 10:20 PM

Yes, 02 is showing in the alert but the actual REQ created is 01. Just in alert message it is showing +1 number extra.

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