How do we define services for SaaS offerings like Bloomberg Terminal?

[Ravish Shetty]

Hello all,

There is an investment team in our company which uses Bloomberg Terminal to provide liquidity to the company and perform investments. Do we define Bloomberg Terminal as a Business Service or also as a Technical Service?

I think it only makes sense to define this as a Business service since the technical aspects of it is not supported by our company.

Thanks,

Ravish

[AndersBGS]

Hi @Ravish Shetty ,

In my mind the Bloomberg Terminal is an application Service where you have the offerings like financial investments and liquidity. The business service itself is a grupping of different business service offerings. So basically, the application service is utilized for the offerings.

[Ravish Shetty]

Thanks Anders. So, for a SaaS offering like Bloomberg Terminal, we do not define Technical Service Offerings I believe? We only create business service offerings like you suggested financial investments and liquidity.

[TheJoeDC]

I think your Business Service is what the user's see (what the company provides the users) with the offerings more specific scope/pricing/SLA details on what the company provides. . 

With the SaaS nature, would your

Business Service: Investment Services, Liquidity Services

Business Service Offering:  "Bloomberg Investment Services",  "Bloomberg Investment Services Premier" (examples)

the Bloomberg terminal itself is the Business Application (it might be a platform host if there are multiple apps that run on it). 

That Business Application uses various Application services

Joe