Hi all,
How are you handling this scenario in Changes/Incidents... CI mapping to apps in general? We have quite a few servers e.g. Infrastructure and app servers that are running multiple light-weight apps. These apps are handled by different teams so they have different owners and support teams/queues.
We have seen that SNOW randomly picks one of the apps to populate the Business app for e.g. in a CR. And sometimes it picks an app which is retired.
Is the solution to create another app e.g. a platform app and nest all support groups in one .. so that they are notified if the server is added to a CR?
Thanks,
Chetan
