How does the Maintenance Window influences the Availability commitment

[Arno Reintjens]

Hi all,

Within Service Portfolio Management you are able to create Availability and Maintenance Window commitments. 

My question is: how are they used? Does a Maintenance Window commitment have effect on the Availability calculation, and how?

Second question: Is there also a relation to the Maintenance Schedule which you can define in the Change module? 

Last question: Can you combine the two, so you have to set-up them only once.

Thanks in advance for your support and time to reply.

Greetings,

Arno

[Stig Brandt]

1: Availability values are calculated based on Outage records, therefore you need to have planned outages to influence availability calculations

2: maintenance schedule are linked to the CI and it used in the conflict tab on change.

In previous implementation, we custom scripted from the change record if an outage is required an generated outage records.

br

Stig

[Arno Reintjens]

Thanks @Stig Brandt for your reply.

I'am testing with Availability Commitment and Maintenance Window Commitment. At this moment I conclude that the time that an outage goes outside the Availability Commitment schedule, is taken out of the calculation. Next test would to create an maintenance window commitment and see what happens.

It looks like the 2, maintenance window commimtment and change maintenance window cannot be combined. So you need to define them both.

Any additinal info is welcome

Cheers,

Arno

[Yves-Robert Rei]

Hi all, I am facing a similar issue where we have many services with different maintenance schedules 

My understanding is that we need to enter the value twice:

1- As a Service Commitment of type "Maintenance Schedule" on the offering

2 - As a Maintenance schedule in the change module 

Do any of you encountered this situation and did you enter the values in both modules for maintenance schedules?

Did you look at any solution to avoid dual entry of those values?

Thanks