How restrict user to download/upload attachments while accessing ServiceNow through mobile web/brows

akshaybarapatre · ‎11-23-2023

We need to restrict user to download and upload an attachment, while user access ServiceNow through mobile web/browser.

Tony Chatfield1 · ‎11-26-2023

Hi, you may need to update existing sys_attachment ACL's to include a check for isMobile()

Disabling attachments on a mobile device

You can configure ACL rule to block attachments specifically on mobile devices. Use the isMobile method to check if a request comes from a mobile device. For example, you could add an ACL rule for the attachment [sys_attachment] table where the read and write scripted ACLs includes the following check.

if( gs.isMobile() ){
     answer = false;
}