how to recover my certificates after complete loss of my account

VasilisKolokyth
Kilo Contributor

‎03-25-2026 05:34 PM

Hi everyone,
I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

0 Helpfuls
  • 1,197 Views
7 REPLIES 7

AndersBGS
Tera Patron

‎03-25-2026 09:50 PM

Hi @VasilisKolokyth 

 

As other also have stated, create a case for the NowLearning team with your issues.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

Mathew Hillyard
Giga Sage

‎03-28-2026 02:10 PM

@VasilisKolokyth 

Please read the name of the forum you are posting in. Asking questions that have nothing to do with the forum topic turns the entire community site into a mess. Your question has nothing to do with CSDM.

 

Thank you.

0 Helpfuls

Not applicable

Tuesday

Fahimbinsha_0-1777986544248.png

I've been I’ve been trying for almost a month to get support from ServiceNow, but all I’ve gotten is AI garbage. Honestly, it’s been the worst experience I’ve ever had. I don’t have access to my old company email, and I’m trying to retrieve my certificates. My Delta expired, and I never received a notification because the company deleted  my email

 

0 Helpfuls