How track and manage components/micro-services of Application Service ?

Mantautas
Tera Contributor

‎12-11-2023 01:32 AM

Dear Community members,

We are using CSDM 4. Data model to record, track and manage our Services. Our portfolio consist of Application Services, Business Services, and Technical Services. We have new business requirement to track components and/or microservices of Application/Service. Those CI’s would be used for Incident reporting. For example, we have “Microsoft Dynamics CRM” as main Application Service. It could have “pipeline management”, or “workflow analytics” as its components.

What is best way to track its components/microservices? Can we utilize CSDM ?  What type of CI it would be? What is your experience?

 

Regards,

Mantautas

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Maik Skoddow
Tera Patron
Tera Patron

‎12-11-2023 01:38 AM

Hi @Mantautas 

please refer to the following video: https://www.youtube.com/watch?v=C6d568OJOOs

Maik

CSDM Example Series: Microservices
CSDM Example Series: Microservices
youtube.com/watch?v=C6d568OJOOs
In this CSDM example video, we will demonstrate how the CSDM model supports Microservices architectures. Microservices are becoming a very common architectural pattern, and here we demonstrate how ServiceNow can represent Microservices in 2 different ways. First, we cover how to model a stand ...
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Mantautas
Tera Contributor
In response to Maik Skoddow

‎12-11-2023 02:29 AM

Thank you Maik.

Did i understood correctly your suggestion, and as per this video -   Microservices or components could be managed in "cmdb_ci_business_app" Table? 

 

Regards,

Mantautas

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