Mapped Application Services in Digital Portfolio Management

Brady Holliday · ‎12-06-2023

Hello,

We are looking at trying to report up Incidents based off of the Mapped Application Services up to Portfolios. This functionality appears to be included in the DPM application, however it does not appear to allow tying mapped application services to a portfolio (limiting the selection to only Services, Business Services, and Technical Services as seen below). I was curious if we could get some direction for how we should really be doing this?

Thanks in advance,

Barry Kant · ‎12-11-2023

hi Brady ,

that is correct if you want to see it from a Service Portfolio point of view.
The alternative option is indeed to use an Enterprise Portfolio (similar concept) which can be related to:
Business Applications
Application Services
This is a slightly different concept (more an ownership point of view).

BR,
Barry

View solution in original post

Andreas Borell · ‎12-11-2023

Business Applications and Application Services are different objects and used to represent different things, as outlined in the CSDM.

Exploring the CSDM framework (servicenow.com)

The Service Portfolio gives you a service based view of areas of responsibility and deliverables, while the other portfolios can add other perspectives. As objects, they answer different questions, and here I am making a hasty rough summary:

The Business Applications maybe are "what do we need" to support "capability X"

The Application Services are "what do we run" to deliver the business application?

The Technical and Business Services, their offerings and catalog items are "how do we keep that application service running" and "what is it used for"?

I would not expect these three to be merged, as they are different views. They are all valid and used through Digital Portfolio Management.

From a practical standpoint, I would start trial mapping where you think you have the highest data quality already in the source objects, but ask myself what answers I am missing?

View solution in original post

Barry Kant · ‎12-06-2023

Hi Brady,

the Mapped Application Service represents a stack of a solution. The related Service Offering is how it is offered for consumption. Service Portfolio Management related the Services which are underpinned by eg a Mapped Application Service. So you cannot directly link an Application Service in a portfolio.

BR,
Barry

Brady Holliday · ‎12-08-2023

Hey @Barry Kant ,

Thanks for the prompt response!

Currently we do not have any Service Offerings defined, instead we have been utilizing Dynamic CIs and Mapped App Services to track incidents and changes against.

If I am understanding this correctly, if we would like to take advantage of the OOB DPM solution, we will need to build out Service Offerings, relate them to our current Application Services (through a 'Depends on' Relationship?) and then change the culture of ticket input to utilize the Service Offering instead of the Application Service?

Am I following that correctly?

The end goal here is to be able to map up to a portfolio (which is currently tied to the business application via a custom table and a reference field). I know we have some maturing to do, I just was hoping it wasn't that much.

Thanks,

Brady

Barry Kant · ‎12-11-2023

hi Brady ,

that is correct if you want to see it from a Service Portfolio point of view.
The alternative option is indeed to use an Enterprise Portfolio (similar concept) which can be related to:
Business Applications
Application Services
This is a slightly different concept (more an ownership point of view).

BR,
Barry

Brady Holliday · ‎12-11-2023

Hey @Barry Kant and @Andreas Borell,

Okay so it sounds like I need to dive deeper into the Business Apps and App Services Portfolios as adopting the Service Portfolio point of view seems a little out of range at the moment.

What are the biggest differences between an Application Service Portfolio and a Business Application Portfolio? For example, would it be a best approach to implement both or prioritize one over the other?

And then full circle, when we do get to a point where we could utilize the Service Portfolio view, is there a case where all three different types of portfolios exist?

Thanks,

Brady