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In which all ways Service Commitment can be used?

Suggy
Giga Sage

I thought the only way to use Service commitment is by adding the commitment on the 'Service offering'

 

but when I see the Demo data, I see that the Service commitments are tagged to CIs like 'Service Instance', DCG etc

Suggy_1-1753018318227.png

 

I want to understand clearly on how Service commitments can be/should be used properly.

5 REPLIES 5

Hi @Suggy 

Not sure what the source of this image is, buddy. I checked in my PDI, and I can see it's only available for Standard Change (SC).

It’s possible the screenshot is from a customization using the same database view.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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