How business/technical service linked with business/technical service offering?

[jli20]

Hi, 

In the CSDM document provided by ServiceNow, it states that Service Offering(business or technical) uses reference attribute referencing Business Service or Technical Service(rename to Technical Mgmt Service in CSDM v5) respectively, as shown in the attached screenshot.

However, when checking the table schema in service_offering table, there is no Reference type field pointing to cmdb_ci_service_business or cmdb_ci_service_technical table directly. I can only find the "Parent" field referencing the cmdb_ci_service table which is parent of Technical Service and Business Service. The problem of that is it allows to mistakenly link a technical service offering to something like an Application  Service which would be a bad modelling conceptually based on CSDM framework. 

Is it meant to be like this or there is something wrong here? 

TIA

[jli20]

To add a point on above, based on CSDM framework, the service offering should have relationship with application service, rather than just a reference attribute. 

[A Westervelt · Accepted solution]

You should have a Dictionary Override for cmdb_ci_service_offering.parent that changes the reference qualifier to "sys_class_name=cmdb_ci_service^ORsys_class_name=cmdb_ci_service_business^ORsys_class_name=cmdb_ci_service_technical".

[AndersBGS]

Hi @jli20 ,

 have you considered utilizing service builder instead of UI16? This will give you much more consistency across service and service offering.