Information Flow documentation

[Burkhard Merten]

We are thinking about how to document logical information flows in ServiceNow. We prefer a solution where we can use Business Applications and Information Objects. We are looking for solution to set up relations like "sends or receive data to" and add some attributes to the relation (like reference to information object, protocol ...).

Are there any best practices for this scenario?

thx

[Gueorgui]

We have a similar need. If you allow me to extend the question, how can we specify whether a copy of the Information Object get stored in each Business Application's database along the flow or it remains stored in a master database shared by multiple Business Applications?