Intergration best practices

[amitmanna]

hi community friends

can someone share servicenow to other itsm tool integration best practices, user cases and field / status mapping for incident , change , problem and SRM module

many thanks in advance

regards

Amit Manna

[Nikhil Bajaj9 · Accepted solution]

Hi @amitmanna ,

If you want to learn about integration, you can go through this:- https://www.youtube.com/watch?v=GRwfxKblQgY

And check his other videos as well on integration.

if my answer helped you, please mark it solution accepted. 

Regards,

Nikhil Bajaj 

[kaushal_snow · Accepted solution]

Hi @amitmanna ,

Please go through below links :

https://www.servicenow.com/community/architect-blog/integration-design-how-to-choose-the-best-patter...

https://www.servicenow.com/community/in-other-news/essential-practices-for-servicenow-integrations/b...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Alessandro Alme]

Hello @amitmanna,

The Now Create assets can help you. There are many resources about integrations, click here.

Thanks,

Alessandro.

[Nikhil Bajaj9 · Accepted solution]

Hi @amitmanna ,

If you want to learn about integration, you can go through this:- https://www.youtube.com/watch?v=GRwfxKblQgY

And check his other videos as well on integration.

if my answer helped you, please mark it solution accepted. 

Regards,

Nikhil Bajaj 

[kaushal_snow · Accepted solution]

Hi @amitmanna ,

Please go through below links :

https://www.servicenow.com/community/architect-blog/integration-design-how-to-choose-the-best-patter...

https://www.servicenow.com/community/in-other-news/essential-practices-for-servicenow-integrations/b...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[amitmanna · Accepted solution]

thanks Kaushal. I was looking for a field mapping template as well. If anything can be shared that would be extremely helpful