Intergration best practices

[amitmanna]

hi community friends

can someone share servicenow to other itsm tool integration best practices, user cases and field / status mapping for incident , change , problem and SRM module

many thanks in advance

regards

Amit Manna

[Nikhil Bajaj9 · Accepted solution]

Hi @amitmanna ,

If you want to learn about integration, you can go through this:- https://www.youtube.com/watch?v=GRwfxKblQgY

And check his other videos as well on integration.

if my answer helped you, please mark it solution accepted. 

Regards,

Nikhil Bajaj 

[kaushal_snow · Accepted solution]

Hi @amitmanna ,

Please go through below links :

https://www.servicenow.com/community/architect-blog/integration-design-how-to-choose-the-best-patter...

https://www.servicenow.com/community/in-other-news/essential-practices-for-servicenow-integrations/b...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Bhuvan]

@amitmanna 

Refer this comprehensive article for integrations best practices,

https://www.servicenow.com/community/architect-blog/integration-design-how-to-choose-the-best-patter...

As a thumb rule, always go for out of box solutions [store apps or plugins] and Integration Hub Spokes when available. If out of box solutions do not exist, try to re-use any existing Flow, Sub flows or Actions related to the module. If you do not have any existing spokes for the target system, understand the integration methods supported by the third-party and create REST API based integration preferably. Some of the systems might not support REST API [surprising but still some enterprise systems do not support REST APIs], use SOAP API.

If all the above options do not work, look at option of import set transform maps.

For setting up the integrations & mappings refer below article,

https://www.servicenow.com/community/servicenow-ai-platform-articles/sneak-peak-servicenow-ebonding-...

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[Bhuvan]

@amitmanna 

Did you get a chance to review this ?

As per community guidelines, you can accept more than one solution. If this helped to guide you on the integration best practices, please mark it helpful & accept the solution.

Thanks,

Bhuvan