ServiceNow Discovery creates an IP Connection relationship between Wireless Controllers (or WAP switches) and Servers. That causes Application Servers to appear as impacted in Change tickets when changes are made to Wireless Access Points (WAPs) or Wireless Controllers.
Does anyone have same situation in the organization? Is the IP Connection relationship setup correctly between a wireless controller and servers?
Is there any best practice we can consider either to update discovery patterns or identification rules to prevent creating the relationship or create customize script for change to stop the wireless change populates server impacted
