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05-18-2022 11:45 AM
I'm working on building out our Workday Business App around the CSDM model. I have mapped Workday as the core business app that provides our core Human Resource capability. But, there are sub business applications running on Workday (Workday FIN, Workday Payroll, etc.). CSDM white paper references relationships between business applications but the examples given don't match. Is it provides::provided by relationship between business applications or "uses reference attribute"? If the later... how do you build "uses reference attribute" relationship.
Also, are my business applications in reverse? Should all the sub business apps provide the business capability?
Screenshots provided. Our Workday relationships, CSDM 4.0 suggested relationships, ServiceNow Example
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05-18-2022 02:45 PM
Christopher,
What the CSDM is referring to is driven by the Field "Architecture type" not the Relationships held in [cmdb_rel_ci]. If you have a Business Application configured as type = Platform Host - in your case Workday
- then on the other Business Application records you would set Architecture type to = Platform Application. When you do an additional mandatory field "Platform Host" will appear where you can select your Workday record.
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06-15-2022 02:32 AM
Hi Tobias,
does "spending to much time mapping out capabilities and focus more on application services" mean you suggest to create/fill a mapping (Excel)sheet for these entities and then create them manually in ServiceNow, starting with capabilities? I am looking for are hints/best practices about how to start CSDM in projects...
Thanks
Andreas
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06-15-2022 10:27 PM
Hi
There is a lot out there - I would recommend looking at the maturity steps and guidance in CSDM whitepaper - pdf download in this post Common Service Data Model (CSDM) 3.0 Is Here - CSDM - Common Service Data Model - Article - ServiceN...
And CSDM: How to get there? - CSDM - Common Service Data Model - Article - ServiceNow Community
And Deliver a CMDB with true business value - ServiceNow
Hope this helps
/Tobias